At Fiorella Roams, we strive to ensure that you are completely satisfied with your purchase. If you’re not satisfied, we are here to help!
1. Return/Exchange Guidelines
- You may return or exchange products within 30 days from the date of receipt.
- Items must be unused, undamaged, and in their original packaging.
- Please include your order receipt and the reason for the return/exchange.
2. Refunds
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable.
- Returns and exchanges will be processed within 7-10 business days after we receive the item.
3. Damaged or Defective Items
If your item is damaged or defective, please contact us within 7 days of receiving it. We will offer a replacement, exchange, or refund, depending on the situation.
4. Warranty
Our products come with a 1-year limited warranty. This warranty covers defects in material or workmanship but does not cover damage from misuse or accidents.
5. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us at [email protected] with your order number and details about the item you wish to return or exchange.